PROFILE OVERVIEW:
I help tour operators and travel companies manage high-volume bookings, coordinate daily operations, and deliver excellent customer service—so you can focus on growing your business.
MY BACKGROUND:
I've worked as an Operations Manager for a tour company in Amsterdam, managing 320+ monthly bookings across Viator, GetYourGuide, Airbnb Experiences, and direct channels. I understand the tour industry from the inside—the pressure of multiple daily departures, maintaining 5-star reviews, and keeping operations running smoothly.
WHAT I DELIVER:
- Tour Operations: Daily schedule coordination, guide assignment, conflict resolution
- Booking Management: Multi-platform coordination (Viator, Bokun, FareHarbor, GetYourGuide, Klook), rebookings with 20-30 min resolution time
- Customer Service: Email/phone support, review management, complaint resolution
- Marketing Support: Tour description optimization, social media scheduling, influencer coordination
- Admin & Systems: Calendar management, booking tracking, process improvement, SOP creation
TOOLS & PLATFORMS:
Viator • Bokun • FareHarbor • GetYourGuide • Airbnb Experiences • Klook • Tour Radar • WeTravel • MailChimp • MeetUp • Google Workspace •
WHY WORK WITH ME:
- Proactive problem-solver who anticipates issues before they escalate
- Fast, reliable communication across time zones
- Specialized experience in tour/travel operations
- Process-minded: I create systems that improve efficiency, not just complete tasks
Ready to streamline your tour operations? Send me a message and let's discuss how I can support your business.
