Hey there! I worked in the BPO industry for 9 years with vast experiences for multiple roles.
Started with a Data Entry job for a US based insurance company that focuses in:
- Data Validation
- Data Entry
- Claims Refund/Processing
- High Quality work
I shifted role and worked as a Tech Support agent, my job focuses on assisting customers on their computer related issues or concerns. Skills earned:
- Customer Service
- Azure AD
- MS Office Support (Outlook, Teams, Excel, Word, PPT, One Note, One Drive)
- Mobile Telephony Support (Intune MDM)
- Application Support
After a few months, with my dedication at work, I got promoted and started leading a team on my own.
- People Management (setting up meetings/coaching)
- Project Management (Attending and participating to weekly and monthly meetings)
- Supervisory Calls
- Attendance Management/Monitoring
- QA Liaison
- Subject Matter Expert
The last experience that I have is as a Senior Analyst for a Insurance Brokerage Company, I handled multiple clients and gained experience in:
- Benefits Management
- Benefits Review
- Data Monitoring/Validation
- Reports Creation/Generation
- Setting up Meetings to country contacts
- Working hand in hand with Global Lead
- Overall client management
Verified