Results-driven Medical Virtual Assistant, Customer Service, and Sales Specialist with 9 years in BPO. Skilled in CRM tools like Salesforce and Zendesk, I excel in client support, sales optimization, and administrative management. Experienced across telecom, hospitality, healthcare, and digital sales, I specialize in lead qualification, retention, and process efficiency. HIPAA-certified with expertise in insurance verification, claims processing, and EHR management. Passionate about problem-solving, multitasking, and delivering exceptional customer experiences. Ready to drive business success with efficiency and excellence!
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