I served as a communications and product trainer at one of the top contact centers in the Philippines, where I facilitated both classroom and virtual training sessions using structured curricula. My ability to thrive in a healthy, collaborative work environment allows me to connect easily with individuals of diverse personalities and backgrounds. I bring strong expertise in both customer service and technical support, backed by solid experience in software and hardware troubleshooting.
I am known for being a fast learner with a flexible approach to shifting schedules and high-pressure situations. I consistently maintain a positive attitude and uphold strong work ethics in all aspects of my role.
Beyond training delivery, I contributed to operational excellence by being part of the reporting team that tracked program compliance rates. I also played a key role in applicant validation, ensuring alignment with operational standards, an approach that was later adopted across multiple programs within the center.
I developed training materials designed to enhance learning retention for both agents and trainees. My dedication and performance led to my promotion as supervisor for training, where I managed and supported a team of 18 trainers. In this leadership role, I collaborated with cross-site leaders to ensure the timely and high-quality delivery of training initiatives and program goals.
