Ivone

Technical/Customer Support l Virtual/Administrative tasks

Verified

Overview

Video Introduction

Looking for Full-time work (8 hours/day) at $3.31/hour ($582.40/month)

Educational Degree

Bachelor's degree

Availability

Full-time

Portfolio / Website

Not specified

Top Skills

Customer SupportCSSHTML

Last Active

July 25th, 2025 (1 year ago)

Member Since

March 21st, 2016

"Some...have been around for about 2 years with us now!"

Spencer Carlson

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About

My name is ----------- -----------. I hold a degree in BS Computer Engineering.
I have solid experience in technical support. I am proficient in managing tickets and i----------- on platforms such as Zendesk, Help Scout, Intercom, Trello, and Slack.
I have expertise in resolving software issues, customizing pages with Javascript, HTML, and CSS, and managing user accounts through backend systems.
I actively contribute to bug escalation and collaborate on requirements specifications and technical design documents. Additionally, I specialize in setting up Zapier paths/Webhooks, crafting SEO-friendly Knowledge Base articles, tutorial videos, and enhancing service levels through product implementation.
My expertise covers Quality Assurance, software support, page embedding, app integration, web development, SSL encryption, Zapier Integration, and Salesforce. Other skills are Virtual assistance, administrative assistance and data entry.