I’m a Customer Support and Sales Specialist with 3+ years of experience supporting U.S. customers across healthcare, e-commerce, and health supplement industries.
I specialize in customer retention, sales, upselling and cross-selling, order processing, billing support, objection handling, and resolving customer concerns through phone, email, and live chat. In my previous roles, I maintained a 95%+ CSAT score in healthcare support and achieved approximately 80% customer retention in a sales-focused role.
My healthcare experience includes assisting U.S. members with benefits, eligibility, claims, billing, and prior authorization inquiries while following HIPAA requirements. On the sales and e-commerce side, I’ve handled product and subscription concerns, processed orders, refunds, cancellations, and account updates, while identifying opportunities to recommend products that fit customer needs.
I’m comfortable working with CRM systems, payment platforms, Google Workspace, and Microsoft Office, and I’m used to handling high-volume customer interactions while keeping communication professional, clear, and customer-focused.
I’m a fast learner, adaptable, and results-driven. Whether you need someone to support customers, retain accounts, close sales, follow up with leads, or help manage e-commerce operations, I bring a strong combination of customer service, healthcare knowledge, and sales experience.
I’m currently open to opportunities in Customer Support, Healthcare/Medical VA, Sales, Retention, E-commerce Support, and Customer Success.
