Customer Service | Outbound sales | Administrative Support | Email Management

I’m Umaira M. Pedtucasan, a customer service and sales professional with over five years of combined experience in customer service, inbound and outbound sales, administrative support, and data management across the BPO industry and government sector. I have extensive experience assisting customers through phone, chat, and email, resolving concerns, building strong customer relationships, and identifying opportunities to recommend products and drive sales.

In addition to my customer-facing experience, I have worked in administrative and public service roles where I managed records, performed data entry, prepared reports, and ensured accuracy in documentation. I am proficient in CRM platforms, including GoHighLevel (GHL), Konnektive CRM, and -----------, as well as Microsoft Office, Google Workspace, and Canva. I adapt quickly to new tools and processes, am detail-oriented, dependable, and committed to delivering exceptional customer service while contributing to the success of the team.