I'm an operations and administrative professional with 6+ years of experience supporting U.S.-based healthcare and telecom accounts in the BPO industry. I've worked my way up from Customer Service Representative to Senior Team Lead managing a cluster of 70+ agents — and throughout that journey, I've built the kind of skills that translate directly into high-level EA and remote operations roles.
My background covers executive-level coordination, calendar and schedule management, email correspondence, performance reporting, SOP documentation, and stakeholder communication. I've served as site Point of Contact, made real-time operational decisions independently, facilitated final-round recruitment interviews, and consistently delivered results across 12+ KPIs in fast-paced, client-facing environments.
On the healthcare side, I have hands-on experience with insurance verification, eligibility checks, benefits explanation (EOB), medical records retrieval, and prior authorization — all in HIPAA-sensitive environments handling major U.S. insurance clients including Aetna, BCBS, UHC, and Optum.
I'm Lean Six Sigma White Belt certified, a TOPS Coaching Expert, and a consistent top performer — multiple Top Supervisor awardee and two-time Orange Award nominee at Visaya KPO.
I'm currently fully available for remote work, full-time or part-time and open to EA, Operations Manager, Healthcare Admin, and VA roles serving AU, US, UK, and EU clients.
What I bring to the table:
- Executive & Admin Support
- Operations & Team Management
- Healthcare Admin & Medical Records
- Sales, Retention & B2C Communication
- Recruitment & Onboarding Support
- Process Improvement & Lean Methodology
