I'm Angellica
Customer-focused professional with nearly three years of experience across BPO, virtual support, and healthcare environments. Served as an SME in a BPO setting, handling supervisor calls, customer escalations, and coaching agents to improve performance and service quality. Experienced as a Senior Virtual Assistant / Customer Support Lead managing Shopify operations, high-volume tickets, escalations, refunds, and SLA adherence using platforms like Shopify and Freshdesk. Background in healthcare with Zynex, handling sensitive and confidential inquiries with accuracy, compliance, and empathy. Proactive leader with strong technical skills and a consistent track record of driving customer satisfaction and team performance.
