I was a Retail Accounts Escalation Specialist for a US-based company. I am in charge of addressing sales inquiries, sales upgrades following the resolution of problem tickets, and providing feedback to top management regarding customer issues. These tasks all fall under my ----------- addition to selling goods or services to consumers, I also manage and address customer complaints and requests while upholding high standards of professionalism in accordance with business policies and procedures. Additionally, I worked as a Helpdesk Analyst - Technical Sales, which deals with inbound/outbound support and technical assistance for Managers and Store Owners who are using software, hardware, or other computer systems and need assistance completing tasks or troubleshooting issues through diagnostic tests and remote access to their Point of Sale, Kitchen Video System, Digital Signage, or other computer systems.
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