Team leader
*Supervising a team of 15+ customer service representative for more than 2 years in Teletech
*Provide progress reports and metrics to systems support manager
*Establishing effective communication skills to project manager and associates.
*Setting clear team goals and has good team management
*Oversee day-to-day operation
*Take client satisfaction to the next level by acting as the clients internal advocate.
*Provided recommendations for process improvements.
*Has an experience being a Fraud analyst
JOB
EXPERINCE
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<!--[endif]-->Customer
Service Representative – AT&T
IQOR
SM Ciity Sta. Rosa, 7th Floor
BPO Tower 3, National Road,
Barrio Tagapo, Sta, Rosa, 4026
Laguna
(April 2019-December 2019)
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<!--[endif]-->Customer
Service Representative – -----------
Teletech Robinsons Sta. Rosa
Sta. Rosa Market Robinsons, Old National Hi-Way,
Santa Rosa, 4026 Laguna
(January 23, 2020 – April 25, 2021)
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<!--[endif]-->Fraud Analyst - Representative – -----------
Teletech Robinsons Sta. Rosa
Sta. Rosa Market Robinsons, Old National Hi-Way,
Santa Rosa, 4026
Laguna
(April 26, 2021 – July 11, 2021)
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<!--[endif]-->Operations Team Leader – -----------
Teletech Robinsons Sta. Rosa
Sta. Rosa Market Robinsons, Old National Hi-Way,
Santa Rosa, 4026 Laguna
(July 12, 2021 – Present)
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<!--[endif]-->CORE COMPETENCIES
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<!--[endif]-->Calm
under pressure
<!--[if !supportLists]-->·
<!--[endif]-->Can
easily adapt to the work place
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<!--[endif]-->Approachable
and easy to get along with.
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<!--[endif]-->Willing
to be trained and can follow standard operating procedures
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<!--[endif]-->Team
player
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<!--[endif]-->Responsible
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<!--[endif]-->Committed
to career
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<!--[endif]-->Excellent in decision making
