Dedicated and results-driven professional with 9 years of experience in the BPO industry, specializing in
customer service, technical support, and network services. Proven track record in sales, cold calling, and
managing key accounts like UPS and SiriusXM, focusing on customer retention and satisfaction. Strong
communication, problem-solving, and leadership skills, with a consistent history of exceeding performance
targets and contributing to the success of network operations. Adaptable and thrives in fast-paced
environments, consistently delivering innovative solutions to meet client needs
