I help businesses reduce downtime, resolve technical issues fast, and keep critical systems running smoothly.
I’m a Technical Support and Application Support Engineer with 4+ years of experience handling production environments, SaaS platforms, and enterprise systems. My background in business systems support allows me to bridge the gap between technical teams and business users — ensuring issues are resolved efficiently and clearly communicated.
I specialize in:
• SaaS & Application Support
• Incident Management & Ticket Handling (ServiceNow)
• Production & Batch Support
• Azure DevOps & Azure Monitor
• FTP / SFTP File Transfer Support
• System Monitoring & Log Analysis
• Root Cause Analysis & Issue Documentation
• SOP & Technical Documentation Creation
• Cross-team coordination with developers, QA, and stakeholders
In my previous roles, I have:
• Managed high-volume support tickets while meeting strict SLA targets
• Investigated and resolved production incidents affecting business operations
• Supported secure file transfers and resolved integration issues
• Documented processes to improve team efficiency and reduce recurring errors
• Coordinated with international teams across different time zones
I am detail-oriented, analytical, and highly dependable. I enjoy troubleshooting complex issues and finding structured solutions that improve system stability and user experience.
I am seeking a long-term remote role where I can contribute as a Technical Support Specialist, Application Support Engineer, or SaaS Support professional.
If you're looking for someone proactive, process-driven, and strong in both technical troubleshooting and communication — I’m ready to help your team succeed.
