Experienced IT Support Specialist & Technical Engineer with over 10 years of hands-on experience providing reliable remote support for businesses and enterprise clients. I specialize in Tier 1–Tier 2 troubleshooting, Microsoft 365, Windows, networking, and endpoint security, helping organizations maintain secure, stable, and efficient systems.
I have strong expertise in Active Directory, Azure AD, user onboarding/offboarding, device management, and software deployment, along with monitoring and securing environments using tools like SonicWall, SentinelOne, Auvik, NinjaOne, Barracuda, and Lansweeper. I am highly skilled in resolving account issues, malware threats, connectivity problems, and performance issues while meeting strict SLAs.
I’ve supported users across APAC, EMEA, and North America, using ticketing and remote tools such as ConnectWise, ServiceNow, ScreenConnect, LogMeIn, and ServiceDesk+ to deliver fast, well-documented, and customer-focused support.
Beyond technical support, I bring experience as a Quality Analyst, Team Lead, and Technical Project Coordinator, which allows me to communicate clearly, manage priorities, handle escalations, and work effectively with both technical teams and clients.
I take pride in being dependable, detail-oriented, and easy to work with, and I focus on delivering reliable IT support that keeps businesses productive and secure.
