Operations professional with over 8 years of experience supporting multinational organizations including Atlassian, White & Case, PwC Australia, and Citibank UK. Experienced in workflow coordination, stakeholder management, administrative operations, documentation, and process improvement across global teams.
EXPERIENCE
Atlassian Philippines Inc. — People Operations Associate
October 2022 - Present
- Coordinate end-to-end pre-onboarding activities, ensuring timely completion of onboarding requirements and accurate validation of operational details.
- Manage high-volume shared operational mailboxes, triaging inquiries, resolving issues, and escalating complex cases to appropriate stakeholders.
- Coordinate end-to-end background check processes by tracking progress, following up with stakeholders, and ensuring timely completion.
- Serve as the primary point of contact for employee and external inquiries, providing operational support and ensuring prompt resolution.
- Coordinate interview scheduling across APAC and the Americas, partnering with recruiters, hiring managers, interviewers, and cross-functional teams.
- Prepare reports, maintain accurate records, and ensure data integrity across multiple enterprise systems.
- Draft, maintain, and improve Standard Operating Procedures (SOPs) to support knowledge sharing and operational consistency.
- Prepare employment verification documentation and conduct rehire eligibility reviews in accordance with company policies.
- Support cross-functional projects, including AI-driven workflow improvements, user acceptance testing (UAT), and process optimization initiatives.
- Manage multiple priorities simultaneously while maintaining accuracy, confidentiality, and service excellence in a fast-paced global environment.
White & Case Global Operations Center, Manila — Recruitment Coordinator
December 2020 - July 2022
- Coordinated end-to-end interview scheduling across APAC, EMEA, and US regions while liaising with recruiters, hiring managers, and candidates.
- Maintained candidate and recruitment records, ensuring data accuracy across recruitment systems.
- Managed recruitment mailboxes, monitored inquiries, and provided timely operational support.
Coordinated background check reviews with US Compliance and Governance teams.
- Prepared recruitment reports and monitored hiring activities to support operational decision-making.
- Managed job postings and recruitment documentation throughout the hiring process.
PwC (Australia) via Alexandermann Solutions, Manila — Talent Acquisition Advisor
January 2019 - November 2020
- Coordinated recruitment administration, including requisition management, onboarding, and pre-boarding activities.
- Managed background check initiation and monitored candidate progress through completion.
- Maintained recruitment reports, tracked hiring metrics, and managed shared operational mailboxes.
- Coordinated interview scheduling between candidates, recruiters, and hiring managers.
- Ensured recruitment documentation and records were accurate, organized, and up to date.
Citibank (UK - Campus Hiring) via Alexandermann Solutions, Manila — Recruitment Coordinator
August 2018 - January 2019
- Coordinated interview scheduling and candidate communications throughout the recruitment process.
- Managed recruitment mailboxes and maintained operational reports.
- Screened candidate CVs and monitored recruitment feedback.
- Prepared invoicing reports and supported day-to-day administrative operations.
