Experienced Triage Nurse and Medical Scribe with a strong background in clinic operations, skilled in managing inbound and outbound calls to address patient, pharmacy, and healthcare provider concerns. Coordinated with the providers and their team regarding patients', pharmacies', and mutual facilities' concerns. Efficiently and accurately assisted encounters between doctors and patients by scribing.
Proficient in providing post-operative patient education, processing prescription refills, preparing excuse notes, and handling faxing, email management, chat support, and other back-office tasks, including appointment scheduling, medical records management, referrals, and orders. Committed to delivering compassionate care while ensuring efficient clinic workflow and excellent patient communication.
Skills:
- Healthcare Support: Medical terminology, EHR Navigation (EMA Modernizing Medicine, Practice Fusion), Medical scribing, Medical transcription
- Tools & Software: VoIP (DialPad, Klara), Microsoft Office, Google Workspace
- Administrative & Operations: Data entry, documentation, phone handling, chat/email management, administrative tasks
- Core Competencies: Problem-solving, time management, customer experience, attention to detail, active listening
