I am a dedicated and customer-focused Customer Support, Technical Support, and eCommerce Support with almost four years of experience providing support through phone, emails, and live chats. I enjoy helping customers, solving problems, and delivering a positive experience with every interaction.
My experience includes handling customer inquiries, processing orders, tracking shipments, managing returns and refunds, preparing quotations, generating invoices, assisting with product recommendations and purchasing decisions, and providing basic technical support by troubleshooting common issues and escalating complex concerns when needed.
I am proficient in Shopify, Intercom, Gorgias, HubSpot, NetSuite, Google Workspace, Microsoft Office, Slack, Microsoft Teams, and other CRM and customer support tools. I'm a fast learner, detail-oriented, reliable, and able to manage multiple tasks in fast-paced environments while maintaining high-quality service.
Verified
