I am an individual with integrity who is effective and efficient
at work. Results-driven Tech Support Sales Agent, technical
expertise with persuasive sales tactics. Adept at diagnosing
complex issues, providing fast and effective solutions, and
converting support interactions into sales opportunities.
Known for delivering exceptional customer experiences exceeding KPIs, and building lasting client relationships. Also Proficient in advanced Excel functions, including Pivot
Tables, SUMIFS, VLOOKUP, and INDEX-MATCH for complex
data analysis and reporting. Knowledgeable in using
enterprise resource planning (ERP) system such as SAP
(Systems Applications and Products).
Skilled in building and maintaining strong relationships with
potential and existing clients by effectively communicating
solutions, under-----------nding their needs, and delivering
exceptional customer service to ensure satisfaction and long term business partnerships.
