I have extensive experience in customer service and hospitality, particularly in helping travellers. My role as a Travel Support Specialist involved assisting clients via chat and phone with their booking and itinerary concerns, including reissuing and validating tickets. Prior to that, as a Senior Associate Travel Consultant, I worked directly with airlines to resolve travel-related issues, ensuring a seamless experience for each traveller. Additionally, I served as a Customer Support representative in a healthcare setting, where I managed patient inquiries and processed billing, thereby honing my skills in effective communication and problem resolution.
