A seasoned operations, real estate, and business systems professional with over 17 years of experience spanning the BPO industry, real estate acquisitions and operations, sales, and administrative management. I specialize in building and optimising workflows, managing high-performing teams, and driving revenue through structured systems and performance-based execution.
Throughout my career, I have led end-to-end project execution across customer service, technical support, billing, and outbound sales, consistently ensuring operational efficiency, high-quality service delivery, and measurable business outcomes. My experience in the BPO industry has strengthened my ability to manage high-volume processes, resolve complex issues, and maintain performance under pressure.
In parallel, I have developed strong expertise in real estate operations and acquisitions, including deal coordination, property management support, transaction processing, and working within done-for-you multifamily and investment-focused environments. This has given me practical exposure to end-to-end real estate workflows, from lead intake and evaluation to closing coordination and operational oversight.
I also bring hands-on expertise in GoHighLevel CRM systems, automation, and administrative infrastructure development, enabling businesses to streamline lead management, sales pipelines, and client communication systems. My strength lies in connecting operational structure with sales performance to improve efficiency, scalability, and profitability.
I am highly adaptable, detail-oriented, and results-driven, with a proven ability to improve systems, support growth initiatives, and execute strategies across both service-based and investment-driven industries.
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