I bring a strong blend of project management and customer service expertise, with a proven ability to build rapport, actively listen to client needs, and deliver effective solutions that drive satisfaction. Skilled at navigating challenging situations, I consistently ensure positive outcomes and exceed client expectations.
Highly proficient in Microsoft Word, Excel, and PowerPoint, I excel at creating complex documents, performing detailed data analysis, and designing compelling presentations that communicate insights clearly and persuasively.
My experience includes working with Meta Ads—Meta Platforms Inc.’s comprehensive advertising platform—where I supported businesses in creating, managing, and optimizing campaigns across Facebook, Instagram, Messenger, and other channels.
At Microsoft, I contributed to the End Customer Investment Funds (ECIF) program, helping customers maximize value from their investments through proofs of concept, product deployments, and competitor migrations.
With Tribute Technologies, I managed the customer journey from initial sale to full adoption of websites, management systems, and quote builder tools. I prioritized understanding each client’s unique needs, driving urgency in setup processes to meet timelines, managing expectations, maintaining clear communication, and educating clients on platform capabilities to deliver best-in-class online solutions.
Known for my trustworthiness, dependability, and consistent delivery, I am someone who can be relied upon to perform with accuracy and reliability, ensuring smooth operations and successful project outcomes over time.
