*Good communication skills
*Possesses Flexibility in Customer Service and Administrative Work
*Can work both independently and as a team.
*Active Listening & Strong problem-solving ability.
*Technical Knowledge & complaint resolution
*Microsoft applications proficiency
• Trained and mentored Team to develop Skill, policies, and procedures to sustain a high level of service.
• Provide guidance, advice, feedback, and support mentee, serving variously as a role model.
• Assisting other representative with question on their calls and providing on the spot coaching for where to find the resolution in the future.
• Taking escalated calls to provide resolution for upset customers. Made reasonable procedure exceptions to accommodate unusual customer request.
