I help remote teams stay organized, responsive, and efficient.
I’m a Remote Operations & Support Specialist with over 6 years of experience supporting SaaS, telecom, and retail teams across multiple international time zones. My work sits at the intersection of customer support, operations, and administration — keeping inboxes clear, data accurate, workflows documented, and customers taken care of.
Over the years, I’ve managed Zendesk ticket queues, coordinated SaaS onboarding from setup to go-live, maintained CRM data and reporting, and supported the day-to-day operations of fast-paced teams. I naturally bring structure to busy environments and look for simple process improvements that reduce repeat work and help teams run more smoothly.
What I typically support:
• Shared inbox and ticket queue management
• SaaS onboarding and customer support
• CRM data accuracy and reporting
• Documentation, SOPs, and knowledge base updates
• Task, calendar, and operations coordination
• Remote collaboration across AU / UK / EU time zones
Tools I regularly use: Zendesk, Google Workspace, Excel, Slack, Microsoft Teams, Zoom, Notion, Basecamp, Salesforce, HubSpot
I’m currently open to remote opportunities in Operations, Virtual Assistance, Customer Success, and Support roles.
**Why connect with me?**
I enjoy supporting remote teams that value clear communication, organized workflows, and great customer experiences.
**Let’s connect if you’re hiring for:**
• Operations / Admin / Virtual Assistant roles
• Customer Success or SaaS Support roles
• Support Operations or CRM-focused roles
I’m always happy to connect and chat about remote opportunities.
Let us connect! Email me at -----------
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