Customer Experience Specialist - Cebu City, Philippines
• Managing customer B2B and B2C correspondence (Helpscout, Gorgias)
• Managing the brand’s various online selling platforms (Amazon, eBay, and Shopify)
• Managing the brand’s social media accounts (Twitter, Facebook, Instagram, and Amazon posts)
• Researching best SEO practices, keywords, and weekly PPC bid adjustment
• Regular Admin and Operations tasks (Report generation, Documentation, etc.)
• Planning and organizing monthly company outings
Freelance Writer - Cebu City, Philippines
? Writing original content on different topics
? Linkbuilding
? Cross-checking articles to ensure freedom from plagiarism
? Adhering to the client style guide for tone and document layout
