• With more than12 years in technical and customer support roles
• Mentored New Hires and Frontline agents through feedback and coaching development
• Coached and developed tenured agents to provide better customer experience and satisfaction
• Hand-in-hand working relationship directly with customers, clients and insurance agencies (US)
• Accurately provide necessary coverage for a specific what-if situation
• Effectively identifies problems using advanced troubleshooting and customer service skills
• Skilled at resolving complex customer service issues in a timely manner
• Performs superior work under the pressure of rigid deadlines and minimal supervision
