I’m a versatile and results-driven professional with over a
decade of experience spanning customer service, training and
development, digital marketing, and technical support. I
began my career in customer service, quickly progressing into
a leadership role as a Training Supervisor, where I developed
company-wide strategies and learning initiatives that
strengthened team performance and organizational culture.
I later transitioned into digital marketing and executive
support, managing social media, lead generation, and client
communications in a fast-paced remote environment. Most
recently, I served as a Technical Support and Quality Analyst at
Skillshare, where I resolved complex technical issues, audited
support quality, and collaborated cross-functionally to
improve user experience and internal processes.
My strength lies in combining operational insight with hands
on execution—whether it’s supporting customers, coaching
teams, or optimizing systems for efficiency and growth.
