Having stayed in the BPO industry for 5 years I have gathered many skills that I believe would prove advantageous to me, I'm able to efficiently assist customer and client concerns solving their concerns either via call, email or chat swiftly and efficiently.
I have experienced working as a Real-Time Analyst where in we monitor data that are coming in the line of business, managing people and making sure that the business is meeting its service level agreement or targets, submitting reports and expounding about the recent trends on the business directly or indirectly to the client themselves.
Afterwards, I switch my career into being a Content Moderator on a very popular social media site where in we filter materials that are uploaded by the users to ensure that those contents are following the guidelines enforce by the platform.
My most recent job is that of a Virtual Assistant, where in we focused on managing our client's business. Processing payment deposits, withdrawals, tracking every transactions made and creating a daily report on the business.
