I am a highly skilled information technology professional with a Bachelor's degree in Information Technology from the University of the Visayas. I have experience working as a Technical Support Engineer in the fast-paced information technology and services industry. My expertise includes Windows 7 and 10, reimaging/cloning, customer/technical support (hardware or software problems), essential network support, structured cabling, Linux commands, ITSM, and ITAM practices. Currently, I am working as an Associate Infrastructure Engineer and learning the fundamentals of K8s (Kubernetes), YAML scripting, and ----------- addition, I am also self-studying for the AWS Cloud Practitioner certification.