I am a dedicated Customer Service, Account Management, and eCommerce Support Specialist with over 8 years of experience in customer service and sales, including 5 years in a call center environment. I specialize in delivering efficient, empathetic, and solution-focused support that improves customer satisfaction, strengthens brand reputation, and helps drive business growth.
I have hands-on experience supporting Shopify-based eCommerce businesses, assisting customers through email, chat, and phone support. My responsibilities have included handling order tracking, shipping issues, returns and refunds, product inquiries, billing concerns, and post-purchase support, while maintaining a professional and customer-first approach.
In addition to customer support, I also have experience as a Junior Account Manager, where I worked closely with B2B and B2C clients, managed customer relationships, handled sales follow-ups, generated leads, created quotes, and helped close sales. This experience strengthened my ability to build trust with clients, identify customer needs, and provide solutions that support both customer satisfaction and business goals.
Skills & Tools:
• Shopify
• Zendesk
• Zoho CRM / Zoho One / Zoho SalesIQ
• RingCentral
• eBay & CarPart
• Email, Chat, and Phone Support
• Order Management, Returns & Refunds
• Lead Generation & Sales Support
• Google Sheets & Data Management
Verified
