Highly motivated professional with more than five years of combined experience in customer service, team supervision, and online teaching. Possesses solid expertise in leadership, customer relationship management, and team performance enhancement. Proven ability to guide and support Customer Service Representatives through coaching, performance evaluation, conflict management, and daily operational assistance, contributing to the achievement of organizational goals and excellent customer satisfaction outcomes. Strong communication and analytical skills developed through extensive experience in addressing customer concerns, providing accurate information, and delivering effective solutions that strengthen client relationships and support business growth. Furthermore, gained valuable adaptability and cross-cultural communication skills as a part-time Online English Teacher by creating customized learning approaches to meet the individual needs and proficiency levels of students from diverse backgrounds.
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