I experienced being a service crew for 7 years and become customer oriented during those times and after that another 7 years of BPO experience (2 years as Customer Support Rep and 5 years of being a Learning Specialist). With that being said I've handled 20 new hire classes for the past 5 years after taking in technical support calls for 2 years. During this time, I experience handling people to teach how to troubleshoot PCs along with coaching them to improve and reporting regarding their metrics for us to plan to get better performance output.
-Computer Technical Knowledge - Hardware and Software Troubleshooting
-MS Office tools literate
-Customer-Oriented
-Can type 60 WPM
-Excellent English Communication Skills
-Can use reporting tools such as Metabase, Amplitude, PowerBI and MS Excel
-Can analyze data
-Facilitation - can present any topic
-Can create 1 pager job aids
-Can edit Videos and Photos
