I started my career in the Customer Service Industry six years ago initially as a Passenger Service Agent in an International Airport, followed by being a Travel Consultant for an international contact center which greatly developed my communication skills. There, I am constantly dealing with multiple customers everyday trying to resolve their concerns and cater to their requirements.
After which, I was promoted as a Quality Assurance Analyst who basically monitors, evaluates, and supports the operations in making sure that they provide top-notch service for our customers.
I am highly experienced in data entry for our reports and analysis, coordination of our day-to-day tasks, Google Suite, Microsoft Office, Gmail and Outlook, collaboration with our operations partners, providing analysis, and other quality related tasks.
