Experienced professional with over 6 years in the BPO industry, adept at managing US and Australian clients. Proficient in customer service, prioritizing satisfaction through effective phone etiquette, and handling billing and telecommunications accounts. Skilled in technical support, troubleshooting hardware/software, scheduling technician visits, and managing client tickets.Extensive expertise in sales, specializing in qualifying leads and converting them into loyal customers for products/services. Transitioned into freelancing over 4 years ago, offering remote support to US-based clients. Proficient in managing emails, calendars, social media accounts, conducting business research, creating logos, cover photos, basic graphics, and video editing.Experienced in cold calling, appointment setting, and assisting businesses to gain visibility and growth. Capable of organizing crucial meetings, managing agendas, and providing administrative support, ensuring clients' business operations run seamlessly.
Verified
