Traning Specialist with over two years of experience as a Trainer and more than six years of experience in customer service, including sales, technical support, and customer care. A highly skilled customer service trainer understands best customer service practices and has an excellent ability to convey information regarding how to interact with customers courteously and positively. Understands that customer service professionals can make a difference in whether a one-time customer becomes a repeat one. Familiar with major customer service software, conflict resolution and possesses a positive attitude. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication, and administrative oversight. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement.
Experience in Microsoft Office, Google Apps, Asana, Monday, Canva, Filmora and Calendar Management, Basic Graphic Design.
