I've been working as a customer service and workforce planning analyst for over 7 years now with some of the big companies. Here are some of my experties:
- MS Office applications
- Forecasting
- Scheduling
- Real-time Management
- Capacity Planning
- WFM Tools (Aspect and Teleopti)
- Data analysis
As you can see, I have multiple skills since I've handled different kinds of tasks. With that, I can assure you that I will be able to handle customer concerns very well. if there are any.
I have strong attention to detail and I am used to deadlines and pressure so this job I suitable for me.
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