Hello! My name is Kristine Joy Rugnao. I am 28 years old and currently residing in San Vicente, Ilocos Sur, Philippines.
I graduated from the University of Northern Philippines with a Bachelor of Science in Information Technology.
I am a customer support and quality assurance professional with experience in customer service, content moderation, quality analysis, technical support, recruitment support, and application development. Throughout my career, I have worked in fast-paced, customer-focused environments where I developed strong communication, problem-solving, and organizational skills.
My experience includes providing chat and email support, handling escalations, conducting quality audits, coaching and supporting tea-----------mbers, presenting process updates, and assisting candidates throughout the recruitment process. These opportunities have strengthened my ability to collaborate with diverse teams, maintain high-quality standards, and deliver excellent customer experiences.
I enjoy learning new systems, adapting to changing environments, and taking on new challenges. I am known for being detail-oriented, dependable, and committed to continuous improvement. Whether supporting customers, coaching colleagues, or contributing to team success, I strive to make a positive impact in every role.
I am currently seeking opportunities where I can leverage my customer support and quality assurance experience while continuing to grow professionally and expand my skills in new industries.
