Results-driven professional with over 3 years of experience in customer service, claims administration, and client coordination. Experienced in handling customer inquiries, resolving concerns, and providing excellent support through phone, email, and chat channels. Previously worked as a Customer Service Representative for [-----------](-----------=-----------), assisting customers with orders, refunds, delivery concerns, and account-related issues while maintaining high customer satisfaction.
Currently working as a Claims Administrator at [ARC Projects](-----------=-----------), supporting insurance-related property claims by managing emails, coordinating with insured parties, tenants, property managers, builders, and loss adjusters, and ensuring timely claim progress and accurate documentation. Skilled in handling high-volume administrative tasks, scheduling, claim updates, and maintaining professional communication with stakeholders.
Key skills include:
* Customer Service & Client Support
* Claims Administration & Insurance Coordination
* Email & Calendar Management
* Strong Written and Verbal Communication
* Problem-Solving & Conflict Resolution
* Data Entry & Documentation
* Coordination with Insureds, Property Managers & Tenants
* Time Management & Multitasking
* CRM & Administrative Tools
* Attention to Detail and Organization
A dependable, adaptable, and fast learner who thrives in fast-paced environments and is committed to delivering quality service and efficient administrative support.
