Business Operations Manager | KPI Tracking | Team & Workflow Management
Business Operations Manager with hands-on experience supporting daily operations for a US-based company.
I help business owners stay organized, track team performance, and keep day-to-day operations running smoothly.
My responsibilities include KPI tracking and reporting for CSRs and canvassing teams, monitoring productivity and lead quality, managing company inboxes and communications, and maintaining accurate operational records. I also handle inbound and outbound calls, support scheduling and follow-ups, and assist with onboarding and access to internal systems.
I’m highly organized, detail-oriented, and proactive. I’m comfortable working independently, following established processes, and communicating clearly. I understand the importance of responsiveness, accuracy, and consistency when supporting American businesses.
I work best with service-based companies that value clear systems, accountability, and reliable operational support, and I take pride in helping teams stay efficient and focused.
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