Dedicated and detail-oriented professional with over 8 years of BPO and customer service experience, including 3 years in real estate appointment setting and front desk coordination. Skilled in patient communication, scheduling and records management with a strong background in CRM and practice management systems. Nursing graduate with a solid understanding of medical terminology, HIPAA compliance, and patient care protocols. Proficient in leveraging AI-assisted tools within CRM, dialers, and scheduling platforms to improve efficiency, accuracy, and service quality. Recognized for integrity, adaptability and delivering outstanding service in fast-paced environments.
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