With a Bachelor of Science in Industrial Psychology, specializing in HR functions, I have built a solid foundation in both human resource management and customer service. My career, primarily within the call center industry, has allowed me to sharpen my ability to manage complex customer interactions and provide technical support—whether via voice, chat, or email—while leveraging my understanding of HR processes. This combination of academic knowledge and practical experience has enabled me to drive performance improvements, enhance customer satisfaction, and optimize operational efficiency. Highly adaptable and eager to grow, I am open to taking on new challenges, even those that may not directly align with my educational background or previous work experiences, always seeking opportunities to expand my skill set and contribute to diverse areas of business.
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