Skilled in customer service and organizational support, with experience in inbound/outbound communications, CRM platforms like Salesforce and ServiceTitan, and various ticketing and productivity tools including Microsoft Office and AWS. Proficient in administrative tasks, billing and collections, accounts management, data entry, and collaboration tools, with a strong background in IT service desk support and quality analysis.

A dynamic professional with 5–7 years of experience in client and customer service within the BPO industry, including leadership roles, admin roles, back-office, accounting, customer service and helpdesk support.

Proven ability to support and train team members, implement best practices, and resolve issues in fast-paced environments.

Skilled in driving operational efficiency and known for fostering a positive workplace culture and adapting quickly to deliver high-quality results on time.

Seeking to leverage my skills and experience in a back office and leadership role focused on upholding quality standards, performance evaluation, and continuous process improvement.