Hi, I'm Patrick! I've spent the last 4+ years in customer support, with a strong focus on eCommerce and Meta platform.
For about 3 years, I supported customers for several US-based eCommerce brands through live chat - handling everything from order tracking and refunds to exchanges, subscriptions, billing questions, and account issues. A big part of that role was also retention, so I got good at turning frustrated customers into happy ones.
Over the past year, I've worked as a Meta Ad Account Support and Structure Specialist, helping businesses build and troubleshoot their entire Facebook advertising setup from the ground up. This includes setting up complete FB structure including BM, pages, pixels, profiles and asset organization, as well as resolving billing and top-up issues, and handling campaign-related concerns and general asset support.
I pick up new systems fast, work well under pressure, and pay close attention to detail. I type quickly, communicate clearly, and genuinely enjoy solving problems for customers while keeping everything organized along the way.
