I’m an IT Support Engineer with almost five years of experience providing L1/L2 support to thousands of users globally across multiple regions and time zones. I help keep people productive by troubleshooting hardware, software, and basic network issues through ticketing systems, email, and chat.
Day to day, I work with Windows, macOS, and ChromeOS devices, standard business applications, VPN, Wi-Fi, printers, and peripherals. I also handle user account setup, permissions, and device provisioning throughout the employee lifecycle, from onboarding to offboarding.
I’m known for being calm, clear, and patient with both technical and non-technical users, and I like turning complex issues into simple, step-by-step solutions. I document fixes, how-tos, and best practices so the team can resolve repeat issues faster and provide a more consistent support experience.
I’ve successfully supported and rolled out multiple device-focused projects, including laptop refreshes and other deployments where devices must be fully set up, compliant, and tested before going live. I enjoy working in fast-paced environments where I can solve problems, support global teams, and keep IT running smoothly behind the scenes.
