I am Laurence O. Son and I have been a Customer Service Representative for more than 10 years. I was also able to work as an individual contributor for more than 5 ----------- totality, I have been in the BPO industry for more than 15 years now. I am interested in working for any company and with the skills that I have acquired from my experience, I am confident that I can be an asset in delivering your company's goals and demands. I am receptive to coaching and feedback because I believe that learning and growth is a continuous process.