Hi, I’m Mary Grace Dahab. and I help businesses keep their customers happy, their schedules full, and their operations organized.
If you’re overwhelmed with calls, messages, follow-ups, and scheduling…
I’m here to take that off your plate.
With experience in customer service, dispatching, and appointment setting, I know how to:
Handle inbound & outbound calls professionally
Calm frustrated customers and turn situations around
Schedule and confirm appointments efficiently
Follow up with leads and increase booking rates
Update CRM systems accurately
Coordinate technicians and manage job schedules
Keep communication clear between clients and the team
I’ve worked in fast-paced environments where attention to detail, professionalism, and quick decision-making are critical. I understand that every missed call is a missed opportunity, and every unhappy customer can affect your reputation.
That’s why I focus on:
• Clear communication
• Fast response times
• Organized systems
• Solutions, not excuses
In addition to customer service and dispatching, I can also support you with:
Admin Tasks – CRM updates, reports, data organization
Lead Follow-Ups – Keeping prospects warm
Basic Social Media Assistance – Scheduling posts & engagement
Simple Graphic Design – Clean visuals for posts or eBooks
I may not claim to know everything, but I learn fast, adapt quickly, and take initiative. Give me clear instructions once, and I’ll handle it confidently moving forward.
If you're looking for someone reliable, professional, and easy to work with
Let’s talk.
I’m available for freelance, part-time, or long-term roles.
Verified