Hi, I'm an experienced professional with a background in consumer support, team leadership, and ESL teaching. I'm skilled in using CRM tools like Shopify, Freshdesk, and Freshchat, along with Google Workspace and Microsoft 365. I have hands-on experience in package tracking, order status updates, returns assistance, and lost package documentation. I’m also proficient in fraud identification, warranty updates, and data entry. I’ve worked closely with e-commerce, logistics, and product teams to provide accurate, efficient customer support while consistently exceeding performance goals. Ready to help you grow your business.
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