Detail-oriented Quality Assurance Professional with 4+ years of experience in manual testing, business process analysis, documentation, workflow optimization, and quality control across software, automation, and virtual support environments. Skilled in functional, regression, usability, and user acceptance testing with a strong focus on identifying defects, improving operational efficiency, and delivering high-quality solutions. Experienced in collaborating with cross-functional teams, creating comprehensive documentation, and implementing process improvements that enhance productivity and customer satisfaction.
