Customer Support Specialist with 8+ years of experience delivering exceptional service in fast-paced BPO and freelance environments. Skilled in handling escalations, resolving complex billing and technical issues, and ensuring customer satisfaction through empathy and clear communication. Recognized for consistently achieving top NPS/VOC scores, reducing resolution times, and building long-term customer loyalty. Adept in troubleshooting internet, cable, and VoIP services, translating technical concepts into simple solutions, and promoting products to support business goals. Strong collaborator with proven ability to adapt, multitask, and thrive in both independent and team-driven settings.
