I am an IT Support Engineer with experience in MSP environments, providing L2 Service Desk and NOC support for end-users and business clients. I specialize in troubleshooting technical issues, monitoring systems, and maintaining IT infrastructure in fast-paced support environments.
My experience includes Microsoft 365 administration, Active Directory management, and network troubleshooting (DNS, DHCP, VPN, VLAN). I am also familiar with RMM tools and ticketing systems used in MSP operations.
I am skilled in handling escalations, resolving incidents within SLA, and communicating effectively with clients and technical teams. I am comfortable working in US time zones and supporting remote infrastructure.
My goal is to provide reliable, efficient, and professional IT support while continuously improving system stability and user experience.
