IT Support Engineer (MSP / NOC / L2 Service Desk)

Experienced IT Support and NOC Engineer with over 5 years of MSP experience, including 4 years supporting Australian clients. Skilled in Level 1/2 technical support, Microsoft 365, Active Directory, Windows administration, network monitoring, and remote troubleshooting using ConnectWise Manage, Datto RMM, ServiceNow, Salesforce, SolarWinds, PRTG, Meraki, and Zabbix.

I also have SOC experience investigating SentinelOne security alerts, analyzing threats with VirusTotal, responding to dark web credential alerts, and assisting with endpoint security and incident response.

I am a reliable, customer-focused IT professional seeking a long-term remote MSP, Help Desk, NOC, or SOC role where I can contribute my technical and cybersecurity skills while continuing to grow.