About Me:
Hi, I’m Aubrey. I am a versatile, highly proactive Virtual Assistant and Customer Support Specialist with over 3 years of experience managing business operations, data processing, and high-stakes customer interactions.
My DISC profile shows a rare combination of High Dominance and High Steadiness (32 D, 31 S). This means I am a self-starter who takes rapid initiative to solve operational issues, yet I remain completely calm, structured, and resilient under pressure. With an IQ score of 106, I am a fast learner who can quickly adapt to new platform updates, trading tools, and compliance guidelines.
How I Can Value to Your Business:
Crypto & Web3 Support:
Experienced in high-volume platform environments handling live chat and email support. Confidently handles user account issues, KYC/verification processes, technical troubleshooting, and deposit/withdrawal inquiries with strict compliance.
General Virtual Assistance:
Keeping your daily workflows running smoothly through efficient email management, calendar booking, scheduling, and database cleanup.
Data & Operations: Processing complex backend data, maintaining spreadsheet trackers, and compiling daily or weekly operational reports.
High Integrity & Discretion: Trusted with confidential account records, sensitive user data, and compliance policies.
Tech Stack & Tools:
Productivity & Admin: Google Workspace (Docs, Sheets, Drive, Calendar), MS Office.
Support & Communication: Live Chat platforms, ticketing systems, Slack, and -----------.
Design & Content: Adobe Creative Cloud (basic asset management and edits).
I am an 80 ID-Proof verified professional based in Metro Manila. I am fully equipped to work 40 hours a week in your time zone. Let's jump on a call to discuss how I can help streamline your operations!
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